Perlico is REALLY slow (or is it me)

[ronanh]

Anyone out there ahve perlico? Im getting really slow speeds on the 1Mb dsl package. averaging only 300kbps over the last 2-3 weeks since I got it in. QoS is in the 50%ish range dropping to 25% at times!!! My ping times are in the hundreds of ms range. I loose packets on about every third ping. What I'd like to know is if there's anyone else using perlico and how they're getting on. Could it be my line or my setup?

I'm just about ready to dump them and switch to BT. They haven't replied to my emails or anything, seem to be a really bad company to deal with (and I thought eircom were bad ). I've heard bad reports about the ZyXel modems, could it be that... surely they wouldn't ship a modem that'd piss all their customers off from the start

Any comments/info would be great.

Ronan

[dfitzy]

I am averaging 444kbps on the 2mb package.I have been with them since Sept. and am thinking of dumping them unless they get their act together.Next month there will be no money in my bank a/c for them if its not sorted

[boh]

Been with Perlico 1 Mb since mid-February, have to say no complaints so far (especially as I got in on time on free-BB-for3-months offer!). Speeds mostly up around 876 kb, QoS 99%. I'm about 3 km from telephone exchange. Only snag: can no longer send from Outlook Express using an old esatclear address, Perlico have workarounds for others but not esatclear, so it's webmail only. Beware BT: I left them because of incompetent accounts handling; guy I knew in Dell support said (unofficially of course) they got lots of complaints about BT BB compared to Eircom.

[dfitzy]

I went back to eircom on 1mb package and am getting 880 - 950 kb compared to 444 with perlico 2mb.