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PermanetRegional broadband provider serving Kerry, West Cork, Wexford and other areas in the South of Ireland
The thread "PERMANET Users" has not received any replies for a month. It has been automatically closed as a result. You may start a new thread on the topic if the information in this thread is not sufficient.
I've had Permanet since December 2005. The problems have certainly stabilised on my end, haven't had any downtime for quite a while now. Using Blueface VoIP on the system too, no problems at all. Although Permanet haven't billed me in ages!
In response to a previous question, the aerials look similar to MMDS mesh aerials for TV but can be distinguished as Permanet aerials have a white LNB and a large transceiver on the back - an MMDS aerial usually has a black LNB and either no box on the back or a small one.
They also use a square flat panel aerial in some cases. Initially they used a lot of flat panels but they seem to have decided on the mesh aerials for new customers in the area (Listowel, Co. Kerry). I've had both, but after a poor signal they replaced the panel with the mesh. It didn't help much since my signal was being blocked by a tree, but that's been sorted now and my signal is excellent.
The cable modem is an Arris CM450W.
If anyone's curious, go to http://192.168.100.1 in a web browser to check signal strength. Here's mine:
Downstream
Freq/Power: 258.000 MHz 5 dBmV
Signal to Noise Ratio: 30 dB
Modulation: QAM16
The connection will drop out if the downstream power drops to around -15 dBmV. The SNR should be around 25-30, the higher the better. I've never gotten above 30 on my system but it is possible.
The upstream power will be determined by your distance from the transmitter site. The maximum it can go is 58 dBmV, if it does then you have a problem with your signal and should get it looked at.
Since i got Permanet installed the service has improved a lot. They changed a router on the backbone in the wexford area mid june and to be honest i have not noticed any drop outs since. Looks like they finally have managed to solve their problems in my area. I have now installed my WRT54G and i am delighted with the set up . Beats dialup anyday
I am on same boat, the Disconnects have decreased substantially and the service seems more robust. It would appear that an aerial fix and a new router can work wonders. Lets hope this is the start of a beautiful friendship. Permanet have now charged me for me connection, however the back charge is the same and its a bit of a laugh paying the same for an unstable network as a stable network, but I am back home soon and will argue the toss with them.
Sorry about the outage yesterday evening - unfortunately out of our control - problem with ESB fibre in Citiwest Dublin. Previous outage was planned ESB power work on base site in Kerry that we hadn't been informed about in advance !! Very frustrating - Everyone should be back up and running - if not reboot cable modem and any attached routers to renew addresses. - regards permacare
I have been out for a few days also. Why dont they have a generator at the kerry site? I have friends who use irishbroadband and kerrybroadband and they had no problems with the so called esb outage. I am located in the Castlegregory area and rumours are that we are going to be disconnected due to Permanet transmitting outside their 15km service area. I think they are allowed to transmit up to 30km taking in to account of the interference zone but we are 42Km from Knockanure, the base station in north Kerry. I have looked at the licence rules and it clearly states that the maximum is 15Km. I will have to get clarification from Comreg tomorrow.
I have been out for a few days also. Why dont they have a generator at the kerry site? I have friends who use irishbroadband and kerrybroadband and they had no problems with the so called esb outage. I am located in the Castlegregory area and rumours are that we are going to be disconnected due to Permanet transmitting outside their 15km service area. I think they are allowed to transmit up to 30km taking in to account of the interference zone but we are 42Km from Knockanure, the base station in north Kerry. I have looked at the licence rules and it clearly states that the maximum is 15Km. I will have to get clarification from Comreg tomorrow.
Hi Chaperon
Remind me, do you have the permanet service? Whats the distance got to do with the ESB power outage. I have tested both IBB and Permanet, IBB never works properly, they promised a 3MB synchronous link, but all I have ever got from them is 1MB UP 3MB down, with high latency. In regards to the COMREG, we as a user group would be better hassling them about quality of service, service description and service delivery, as most of the Wireless ISPs in this country are operating on a best endeavour basis, even on their business class accounts. Still I did now know that Knockanure was 42KM from Castlegregory, is that as an African Sparrow or European Sparrow flys?
Yes, I am a permanet customer, It was fine for ages but now the service is crap.
If you read the thread carefully you will find that the esb outage was the cause of the whole system being down and i find that hard to believe in this day and age that they dont have a generator or UPS. The other issue was the lack of clarification on the service areas.
I dont want to continue and put up with a service which could be cut off because some donkey installed outside the area. If you bother to learn to use a GPS you will find that the Tralee Bay Hotel is approx 42Km from knockanure.
You will find that operators who transmit outside their service areas interfer with other operators and Comreg has a role to ensure that providers act according to their licence agreement. By the way, I spoke to a lady in Comreg today and she has provisionally confirmed that Permanet are in breach of their licence. They have to investigate further.
Are you sure your not working for Permanet because from your reply, you definitely talk the talk..
I don't think the outage was due to a lack of electircity. Permanaet seem to use ESB fibre on their backhaul and that was the problem, the ESB fibre was down. Permanaet were not the only ones affected as a rather large company i know who also use ESB fibre was also down over the weekend
No I dont work for Permanet neither do I work for IBB. If an ISP I use does good then I praise them, if they do badly then I criticise them, thats my policy on this BB.
Permanet posted on this BB, explaining what went wrong. Ok they screwed up, not the first time it happened, wont be the last either. Concentrate on getting some money back from them for the downtime, not clouding the issue with distance queries and the like.
If you think that you are getting a service that you should be getting, for what ever reason, contact ComReg. All I want is a service thats reliable and if it isnt then I want money back till a consistent ISP arrives on the National scene. It would appear that our objectives are different.
As for talking the talk, I appreciate your compliment, as I do work in the IT field so its nice to get some recognition. As for using a GPS, why bother you have just told me how far it is from the mountain. As for Permanet, if you that hacked off, just end the service agreement you have with them. As for reading, well, the fibre links were down, thats an ESB backbone issue.
Last edited by tqde0 : 24th July 2006 at 08:38 PM.
I don't think the outage was due to a lack of electircity. Permanaet seem to use ESB fibre on their backhaul and that was the problem, the ESB fibre was down. Permanaet were not the only ones affected as a rather large company i know who also use ESB fibre was also down over the weekend
I've been on the 2Mb service for a few months now, and until recently it has always given about 170KB down and 50KB up, which is close to the max (the 2Mb service is actually 1.5Mb down and 512Kb up). But in the last few weeks these speeds have dipped drastically, and I'm now lucky to get near 100KB, more often closer to half that. Has anybody else experienced this. Could the dreaded contention be starting to kick in?
Looks like it, I have a router problem, my snazzy linksys RV082 top o the line router is having "issues", where as my cheap & tacky Linksys works just fine, so I am monitoring my bandwidth on an hourly basis. In my case my UP&DOWN speeds do vary, so it would appear that the dreaded C work is comming into play.
I have permanet for about 2 months the service is better than service than uk sort speed I getting asdl 900KB download & upload 256KB on 2MB speed.
On permanent speed is download 1.69MB upload 262KB .
I very happy with service
Are any permanent users in north Kerry area ?
ham radio
Last edited by ham radio : 15th August 2006 at 08:44 AM.
I have permanet for about 2 months the service is better than service than uk sort speed I getting asdl 900KB download & upload 256KB on 2MB speed.
On permanent speed is download 1.69MB upload 262KB .
I very happy with service
Are any permanent users in north Kerry area ?
ham radio
why permanet dose not have web base e-mail services most isp have is services ?
Yeah I've been having bandwidth problems too, my connection which is supposed to be 1.5Mb/s down is only reporting 640kb/s on the speed test on this site. The upstream (rated 512, actual 504kb/s) is perfect. Seem to be spotting packet loss too while checking e-mail, my signal is still fine.
Only started happening about a month ago. I suspect it is contention.
I have been out for a few days also. Why dont they have a generator at the kerry site? I have friends who use irishbroadband and kerrybroadband and they had no problems with the so called esb outage. I am located in the Castlegregory area and rumours are that we are going to be disconnected due to Permanet transmitting outside their 15km service area. I think they are allowed to transmit up to 30km taking in to account of the interference zone but we are 42Km from Knockanure, the base station in north Kerry. I have looked at the licence rules and it clearly states that the maximum is 15Km. I will have to get clarification from Comreg tomorrow.
That's the Tralee area isn't it? They have another transmitter on the Knockmoyle (Sliabh Mish) mountains. That's where everyone in Tralee is getting it from. Though the Knockanore signal can get out to Abbeydorney and possibly beyond.
I have a question for all you budding techies out there. I am a tralee permanet subsciber but a certain web service has logged my arris router MAC address. If i change this address i assume that permanet will deny me srervice unless i caontact them and i dont want to do this. Anway that this MAC address can be spoofed without permanet blocking my service?
I have tried spoofing my NIC MAC address but to no avail.
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