Hi,
Just a warning to beware of what smart telecom tell you. A sales rep contacted me, i live in the midlands, and told me all about the braodband offer. I already had IOL Broadband but this seemed much better value. He explained you get free line rental as long as you stay a smart customer but that broadband wouldnt be available for about 4 months. He told me the 1st 100,000 only get the free line rental and told me to go to the smart website and register my interest and i would recieve a confirmation email. He said as long as you have this email this is proof that you are one of the 100,000 that will get free rental.
I taught great told my sister and gave the same sales rep her number. He contacted her and she signed up aswell.
Surprise surprise, we both got our first bills with a line rental charge and when we contacted Smart we were both told that free line rental is only for the first 100,000 customers that actually recieve boradband and because the Midlands area broadband would not be in place for at least 6 months (rep said 4 at the most) that the 100,000 free line rentals would most likely be already be giving out. We complained and they gave there excuses and we both cancelled Smart Telecom immediately because they blatantly tricked us into signing up.
After cancelling we recieved a 2nd bill and now a 3rd bill and my sister has recieved a 2nd bill. We rang them and told them we cancelled almost immediately after signing up and we were refusing to pay the bill. They told us that were going to have to blacklist our names if we refused to pay the bills even though they tricked us into signing up and continue to send us bills after we have cancelled. There trying to bully us into staying with them.
Whenever we ask to be put through to a supervisor or manager they put us through to a voicemail which has yet to get a response. I understand that the problem origionated from the sales rep's promises but Smart have not investigated it nor will they cancel the account. Its no way to do business.
Here is a quote from the consumers association of Ireland
"Know your rights
Under the Sale of Goods and Supply of Services Act 1980, anything you buy from a retailer must be:
of merchantable quality
fit for its normal purpose, and reasonably durable
as described, whether the description is part of the advertising or wrapping, on a label, or something said by the salesperson.
When you buy goods from a retailer, you make a contract with him. He agrees to provide certain goods to you for a certain price. If your purchase turns out to be faulty, the retailer, not the manufacturer, is responsible to you and must sort out your complaint. You are entitled to a refund, a replacement or a repair.
You do not have to take a credit note if your complaint is covered by the Sale of Goods Act. You can insist on a refund, a replacement or a repair.
If you have a genuine complaint about faulty goods, you can ignore shop notices such as 'No Refunds' or 'No Exchanges'. Such notices cannot take away any of your statutory rights under the Sale of Goods Act see Retailers' responses.
You have no rights under the Sale of Goods Act if you simply change your mind about wanting the goods. You also have no rights if faults are due to misuse of the product after purchase, or if faults should have been obvious or were pointed out at the time of purchase."
The website can be viewed here
http://www.consumerassociation.ie/r...knowrights.html
Obviously Smart Telecom have there own laws which are governed by Money.
Hope this helps someone making a decision on who to choose but i doubt it will change the way Smart does business.
Thanks
Paul
Can Somebody Explain This Please? 
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