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The thread "Eircom Holds smart customers Hostage today" has not received any replies for a month. It has been automatically closed as a result. You may start a new thread on the topic if the information in this thread is not sufficient.
It would seem,yet again, that Eircom have stinted Smart by childishly blocking phone service to 10000s of Smarts customers.
Check out the article here >
Both eircom and smart should have warned customers prior to cutting them off. It's a disgrace in this day and age in a modern society that paying customers suffer for companies problems. It's beholden on eircom to reconnect customers and give them fair warning of the next cut off. Where the feck is the communications regulator when you need them!
Smart were done up the bum by eircom as usual they tried to hinder them in every move they made.
Comreg is not worth a toss...
I complained to them regarding having to change my number for my bizz line when i wanted to change service providers they told me that there is nothing they can do.
Eircom have the country over a barrel and are giving them 1 at every hands turn.
The government are at fault
1 for selling off the infastructure to a private company.
2 for not setting up a regulator with teeth and balls.
I don't see how Eircom could have warned Smart's clients. They'd have had not right to contact them
If you're paying line rental to eircom even if it's a secondary company like smart collecting the fee then Eircom should have warned people that smart telecom were putting their phone lines at risk. It's still a disgrace. Yes i agree that smart should have alerted customers but so should eircom. If the line was faulty you'd have to contact eircom ergo eircom do have some responsibilty to customers in warning them of what was going to happen due to smarts inability to pay the bills.
If you're paying line rental to eircom even if it's a secondary company like smart collecting the fee then Eircom should have warned people that smart telecom were putting their phone lines at risk.
I don't think they'd have been able to do that either...
Smart, however, should have been more proactive to look after their customers
if the government can force people to leave their homes just to build a gasline then surely they can force eircom to sel up and let all companies in ireland have an equal opportunity and also give the benefits to the customers,i am sick of what eircom says goes
It sounds like Smart hasn't been paying the bills, so I don't see why Eircom's action would be considered as "childish"
It is childishness. Eircom could, like any proper company should, have easily have made it public that it intended to disconnect smart customers before it actually pulled the plug. But of course if it did the govt or smart would probably have intervened and none of this would have happened. Instead Eircom decided to suddenly pull the plug behind our backs in a stint to blacken competition and make things awkward for them.
I'm certainly not in favour of smarts inability to pay a bill. Had they done so none of this would have happened. But even so , taking a HUGE step in disconnecting innocent customers and businesses like that is appalling. In a way its a good thing this has happened, it shows us all just how pathetic this country's communications sector has gotten and how utterly dependant it is on the monopoly that is eircom and indeed the incompetence of comreg who should do just their and and regulate for once. There should have been a system in place where Eircom could have issued a warning to comreg and people notified by them in advance.
How can any small or medium business be expected to operate in conditions where the monopoliser can just unplug a group of unwitting customers like that?
Last edited by jagnet; 4th October 2006 at 05:27 AM.
Probably so they (Eircom) have some extra time to persuade smart customers to come back to them. In fact it wouldn't surprise me to see that eircom had blocked calls to other telecom companies except themselves from the smart customers phone lines.
I don't see how Eircom could have warned Smart's clients. They'd have had not right to contact them
I agree they have no right to contact smart customers.
However i got a call from eircom sales yesterday. Looking for me to transfer from smart back to eircom.
When I challenged him on the illegal cold call he said "im not looking for an arguement"
I told him
"Neither was i and i wasn't looking for a call from eircom either especially considering they caused the fiasco by not allowing competition in the market place."
If comreg was of any use he'd have made sure that this wasn't possible by placing an injunction against eircom.
Im sick of the useless regulator.
We need a change and now.
Please email the minister and express your dissatisfaction of the situation and the toothless regulator his email address is as folllows.
Now why doesn't that surprise me. If comreg isn't seen to be acting in consumers interest then many people in future will be reluctant to switch to a new market player for fear that they'll end up like smart and they the consumer will be a pawn in the middle. I agree in contacting the minister about this. Election years are always a good time for issues.
Smart Telecom are pleased to announce that restoration of services to our customers began today at midday.
Smart's broadband customers should have had inbound and outbound voice services restored today.
It has come to our attention that some of our broadband customers have lost access to our broadband services over the past two days. We aim to contact those customers directly in the coming days with a view to restoring our service as soon as possible.
We would like to take this opportunity to sincerely apologise to all our customers for any inconvenience caused during this difficult time and as a token of our appreciation for your continued support, we are increasing the speed of your existing broadband product by an additional 3Mbps.
This upgrade will take place during the next 24 hours and will be available for the remainder of 2006.
We look forward to continue providing you with our exciting products for many years to come.
we had a 'feet on the street' representative cold call at our home, who pretty muh bullied my sick housemate into signing a contract with them. We thought it was a bit aggressive from Eircom so we made a complaint. They claim that its just an interim agreement and that we can cancel at anytime without giving notice..
I noticed as well that theyve taken out full page ads in the Metro paper today telling people how cack Smart is blah blah
not a fan of aggressive sales policies myself..people should have the right to choose.
Personally ive had no problems with Smart till this has happened, so im gonna hang in there and hope they can sort out their problems.
At the very least, till i get cut off ive now got 6mb broadband
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Last edited by user; 23rd October 2006 at 02:37 PM.
Reason: She's not happy with her name published
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Wow, I wasn't expecting such a lazy reply from ComReg. This reply just asks more questions. If ComReg cant even issue a simple complaint to eircom then what on earth are ComReg here for? So far its apparent that they're only purpose is to give out information to the public, nothing more. From reading the many forums around the place it would also seem they play a secondary role as Eircoms lapdog.
"The Irish Times reports that ComReg chairwoman Isolde Goggin has told an Oireachtas committee that Eircom refused to allow notice to be given to the 40,000 Smart Telecom customers who were cut off last week. Goggin said that ComReg had asked Eircom to allow 24 hours to give notice to the affected customers, but the company refused. Goggin also stressed that Smart had failed to meet its obligations to its customers."
I can understand that Eircom just dont want any competition and love seeing them fail but someone needs to give the regulator a bit more bite or this will happen again!
The thread "Eircom Holds smart customers Hostage today" has not received any replies for a month. It has been automatically closed as a result. You may start a new thread on the topic if the information in this thread is not sufficient.
Eircom Holds smart customers Hostage today 
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