UTV Service - down at present

[tradalai]

UTV has serious issues at present and for the past month or so on all but 1Mb connections are operating at speeds in the region of 4 to 20kBs. It works after 1AM but during the evening its unusable.

I have 3Mb and its unusable.

They have blaimed Eircom for this and say its related to upgrades. They say they have logged the issue but I see no serious effort to fix it.

Anyone know anything ?

[ellardm]

My speed this morning was 2.6Mb on 3Mb option.

NOW 20.39

139kbps upload 150kbps.

Must be some problem somewhere.

[Rineanna]

I am in county Clare and use UTV Internet. It has been chronic for the pasy while and last night I ran speed tests, I'm getting less than 1mb down and 190k up on a 3mb connection.

[tradalai]

This is an ongoing issue for some time now and I am also on a 3Mb link and sometimes it stalls completely. Generally it has only been usable after 1AM.

I have and would advise logging a complaint with ComReg - send a mail with reference to all comms with UTV to Consumerline@comreg.ie

[Kinnegad Man]

I have the same problem in Kinnegad. I have been with UTV for the last 3 years. Getting 5MB in the morning, but then drops to 29 - 100KB. UTV blame Eircom upgrading the system. Got fed up after two weeks and started to cancel the account. UTV phoned and asked me why I was canceling. They told me that they are losing a lot of customers over this issue. They reccommended that I step back to 1MB. They said that the 2 and 3 MB service are worst affected. I change to 1MB, getting 250kb in the evening. I am now seriously considering changing to Vodafone home service if they can promise me the service.

[Pr0m3th3us]

Hello,

I know a girl who works in UTV and she tells me that they have had a lot of problems with Eircom and BT. Mostly Eircom though. Eircom and BT apparently own the cables and most of the routers and switches between your house and UTV and UTV have no control over them. BT for the most part are OK because the UK regulator fined them a couple of years ago for doing what Eircom still do: Closing trouble tickets that UTV raised with them after a couple of days with no action and only dealing with incidents reported by their own customers. This doesn't seem fair, but the Irish regulator never fines Eircom and all they do is posture.

BT have some problems at the minute too as they are rolling out their 21st century network to give all their users 20MB, but unfortunately that means they occasionally take down parts of their network and rarely tell anyone until afterwards.

Supposedly UTV have raised a lot of copmplaints and are getting some response from BT, but Eircom are being completely unreasonable and don't seem to care.

Oh and everyone should know that they have a contention ration. That means that you share your 1MB, 2MB or 3MB connection with 24 to 48 other people. All ISPs do this and it means that when lots of other people logon (In the mornings and evenings) you're fighting for bandwidth with all of them. This combined with BTs upgrades and Eircoms lackadaisical attitude to problems from other ISPs means that UTVs service at times can be reduced.

Another thing I've found from dealing with UTV support is that while the tech guys usually know what they are doing, sometimes you get through to people in other departments that don't know what they are talking about and try to fob you off. Make sure if you call them you're talking to someone in tech support.