Good/bad Speed Results?

[Gravale]

I was upgraded to UTV's 3mb package yesterday and received these results after a test at Irish ISP speed test - check your broadband provider's speed. Would anyone please offer an opinion as to whether these results are good or poor? Thank you!

Download speed 4439 Kbps (socket test)
Upload speed 562 Kbps (socket test)
Quality of service 99 %
Maximum delay 18 ms
Round trip time 53 ms
Upstream jitter 7.5 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %

[blacknight]

Quality of service at 99% is good

[Rogue]

Hi Gravale

Your speed results look pretty good for a 3MB connection. However just a few words of caution for your information.

I myself am with UTV and unfortunately am having nothing but pure grief with them at the moment. Extremely erratic connection for months now on a 2 MB connection giving me anything from a 300 Kbps download somedays going up to 1.7 MB on odd days when it feels like it. Other days it is literally unusable or works well for a few hours. All troubleshooting my end shows up no probs with my equipment, house line, filters, no spy/virus probs - all the usual suspects check out fine. I even bought a new Router to eliminate that from the enquiry! Problems are occuring any time of the day and is not linked to peak periods.

I know there are issues with Eircom upgrading exchanges across the country which has caused problems for some people and is pretty much unavoidable. However I have had this problem going back 6 months now and can get no resolution whatsoever.

UTV complaints dept are just ignoring emails at this stage. Its down to Eircom - blah - blah - blah. Eircom keep coming back to UTV saying fault found but is now cleared. Then I see no improvement whatsoever my end - fault is reported again by UTV to Eircom and off we go - GroundHog day all over again.

I have not seen or spoken to one single Eircom technician throughout all of this because Eircom say it is UTV who is their customer and not me. Therefore all communication from Eircom comes back to UTV who cannot get to the bottom of it because Eircom keep reporting fault cleared before anyone can intervene to check it with me first! UTV have escalated this fault with Eircom on a couple of occassions via the current interoperator arrangement and still nothing. No technician has called to my house at any stage.

This has been going on for months now and have finally resorted to ComReg at this point. Its a complete joke.

I sincerely hope you dont run into anything like this but I have to say this is the second time in 2 years for me and I had exactly the same hassle for 6 weeks or more before somebody somewhere fixed that issue. UTV or Eircom? Who knows?

I have to say I believe the current setup for maintenance of resold packages (like UTVs) undoubtedly favours Eircom customers when it comes down to resolving problems like this. In this case the customer can communicate directly with the company who is immediately responsible for maintaining and repairing your line/exchange etc..

I would be most interested to hear from anyone else who has experienced similar repair/maintenance issues like this with resellers like UTV as I have a case open with ComReg presently.

If there is enough evidence of sloppy practice with repair protocols across the board in these cases they might take it on as a wider general issue which would benefit all customers of resellers.

If evidence pointed to any form of underlying competition advantage down to interoperator difficulties in implementing the existing repair protocols then that would not be fair - now would it?