Voip Test

[Felim McMahon]

It would be GREAT to have a VOIP test. I am currently experiencing huge issues with my isp and they refuse to acknowledge that there is any problem with how their system handles VOIP traffic - outside, that is, their own bill-paying VOIP service. I am fed up showing them results showing unaccpetable latency, packet loss and being told: "Ah sure don't mind dem aul tests. We pinged you and you were grand. You must have the wrong settings in the box. Everything would be fine if you just joined our bill-paying system for one hundred and fifty euro. Sure we don't make a penny...."

[anoble66]

you can test from this website

www.testyourvoip.com - will tell you your latency and dropped packets on each direction.

[Felim McMahon]

I have sent my isp test results from that site already, but he refuses to accept them as realistic - saying that his own results from testmyvoip came back negative when he had, in fact, a good line. Nor will he accept that widely varying speed tests from Blacknight indicate that I am experiencing bandwidth problems...

[anoble66]

hi felim

who is your isp? If they do not trust the websites results then your going to have go even more basic. Forget specific voip testing. VoIP usually degrades and fails due to packet loss and high latency. The easiest way to test this is just use ping. Make yourself an excel spreadsheet and record around 1 weeks worth of tests, do these at different times of day, eg 8.00am, 18.00, 23.00.

To ensure they cannot refute any of your information, start your pings to heanet.ie - they have 166Mbit/s links so your ISP cannot complain that the bottleneck is with their network.

Eg. ping -n 2000 www.heanet.ie (this will send 2000 icmp requests)
at the end of the test record, the packets sent / received, lost and average RTT

Hope that helps

[Felim McMahon]

Thanks for all your help. Finally, my isp and me have seen eye to eye on all this. He checked his own large pings more closely than before, and I did a few more myself. The problem, we now agree, is bandwidth. It's a wireless network here and I am on its margins. Things were okay when I was one of just a handful of customers, but now I am the runt in a growing litter. Anyway, the long and short of it is that my service is suffering disproportionately (beyond the effects of increased contention) whenever the network is busy. The only solution, apparently, is to wait until the sector gets a new transmitter (coming very shortly Thank God!), which will be pointed moreso in my direction. Hopefully, this will solve the problem. The stuff about codecs and my Grandstream etc. was just a red herring! Thanks for all your help...